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Privacy Policy


Here at The Back & Body Clinic we take data protection and your privacy seriously and we will only use your personal information to administer your records and account so that we can provide you with the services you have
requested from us.

As our patient, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, phone number, postal address (“Personal Information”). The ways in which this data will be collected will be; completion of our new patient consent form, face to face, over the phone, via online booking, our online chat and secured website portals.
We are committed to respecting your privacy preferences and offer ways through which you may control how we contact you and disclose your information. We will honour your requests accordingly.

We provide patients with the opportunity to opt out of receiving text reminders, exercise emails, promotional emails, newsletters, and updates about new clinics, classes, products, and services. You may opt out of receiving such promotional communications by sending an email to or you can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact the DPO at the contact details below.

All data captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

We will not share any of your personal details with any third party.

At the point of booking you are auto enrolled into Patient Journey emails. This is to give you details about your appointment and ongoing clinic information. You can unsubscribe at any time.

We will store your Personal Information on our practice management software, exercise software and secured electronic file storage which is all compliant with GDPR.

We take security seriously and take reasonable steps in order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguardand secure the information we collect.

Your records will be stored indefinitely for legitimate business purposes to include: availability of accurate historical clinical records in the event of future treatment episodes, medico-legal evidence, clinical record analysis for clinical improvement and managing the clinic’s and therapist’s performance. In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

All patients have a right to see a copy of their treatment records. Requests must be made in writing and processed within 40 days (please note a fee may apply).

This privacy policy is regularly reviewed and updated when necessary. If we make any significant changes to the policy we will communicate these to you.

For further information please contact our Data Protection Officer: Sammi Maudsley

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