Common Questions

What services are available at The Back and Body Clinic?
Both the Moulton and Wootton Clinics have the same opening times and all offer:

-Physiotherapy

-Sports Massage

-Podiatry

-Chiropody

-Acupuncture

-1:1 Pilates

-Osteopathy is also available at the Wootton Clinic

How many locations do The Back and Body Clinic have?
The Back and Body Clinic have two locations in Northampton:

-The Back and Body Clinic: Wootton Fields                 -The Back and Body Clinic: Moulton

Where Is the Moulton Clinic and how do I get there?
The Address is: The Back and Body Clinic, Park View (A43), Moulton, Northampton. NN3 7TN.

From Northampton: The Clinic is on the A43. If you are coming out of Northampton you need to get onto the A43 towards Kettering. You will come off the big ‘Miller & Carter Steakhouse’ roundabout towards Kettering and the Clinic is approximately half a mile further on your right. You will see two large ‘Back and Body Clinic’ signs outside the Clinic which can be clearly seen from the road. If you get to the next round about and see the Shell petrol garage, you have gone too far.

From Kettering: Once on the A43, you will get to a roundabout which has a Shell petrol station to the right of it. Overstone is signposted at the first exit (left) and Moulton is signposted at the 3rd exit (right). You need to go straight over that roundabout (2nd exit). The Back and Body Clinic is 100m past the roundabout on the left. You will see two large ‘Back and Body Clinic’ signs outside the Clinic which can be clearly seen from the road.

Where Is the Wootton Clinic and how do I get there?
The Address is: 15 Tudor Court,  Wootton Fields, Northampton NN4 6FF

The Back & Body Clinic is in the shopping centre in Wootton Fields near the Co-op and Busy Bees nursery. You will see The Back & Body Clinic as you turn into the local centre on the left hand side. You just need to ring the buzzer and our reception will release the door for you to enter and report to reception.

From town – From the Queen Elenor roundabout take the exit towards Hardingstone down the Newport Pagnel Rd. Turn Right on the Wootton/ Hardingstone Roundabout down Wootton Hope drive , carry on down there until you come to the local centre on the right. You will see The Back and Body Clinic as you turn into the local centre on the left.

From J15 M1– go down the A45 towards Northampton. Come off at the first junction. Go left at the roundabout and over the bridge, carry on straight over the round about up Wooldale Rd, go straight over two more roundabouts and take the next left down, Wootton Hope Drive. You will come to the local centre on the left. You will see The Back and Body Clinic as you turn into the local centre on the left.

Is there free parking?
Yes we have free parking right outside both Back and Body Clinics.
Cancellation Policy
Please give us at least 24 hours notice if you wish to cancel or amend your appointment booking so that we are able to offer your appointment time to other patients. You will be charged in full for all missed appointments and appointments cancelled without 24 hours’ notice. We are pleased to offer a 50% reduction to all cancellation fees if you rebook your appointment immediately.
Charges for non attendance
You will be charged in full if you fail to attend an appointment. We are pleased to offer a 50% reduction if you rebook your appointment. This charge will apply to you directly even if your sessions are normally paid for by an insurance company or a solicitor. 
How long does an appointment last?
Physiotherapy, Osteopathy, Acupuncture and 1:1 Pilates appointments are approximately 30 minutes. Podiatry new patient appointments are approximately 45 minutes and follow up appointments are approximately 30 minutes. Sports Massage appointments are either approximately 60 or 30 minutes depending on your preference. Insurance appointments vary depending on the company. Please ask if you are unsure when booking.
How much is a session?
Physiotherapy sessions are £46 for a new patient and follow up appointments, Podiatry new patient appointments are £46 and £40 for a follow up appointment. Sports Massage sessions are £50 for a 60 minute appointment and £30 for a 30 minute appointment. Acupuncture is £46 for all appointments and 1:1 Pilates is £40.00 for all appointments.
How do you pay?
You pay at the end of your session at reception. Cash, Credit and debit cards are accepted.
What is the earliest /latest appointment?
08:00 am – 20.00pm
What days is the clinic open?
All day Monday – Friday and Saturdays until 16.00.
What should I wear?
Comfortable clothing that allows the problem area to be exposed eg: if it’s a problem with the legs bring shorts, if it’s a neck problem wear a vest top.
What do I need to bring?
Bring anything that may help the therapist with their diagnosis. eg if you’re a runner with a running injury bring your trainers.

If you have previous scan or x-ray reports or consultant letters- if possible bring them with you.

If you are insured bring insurance details with authorization codes.

What is involved?
The first appointment is an assessment, where your pain/ injury will be examined; the therapist will then give you a diagnosis, and commence the treatment whilst discussing all the options available to you.
Is there a female therapist?
Yes, see the meet our team page.
Do you do acupuncture?
Yes, some of our practitioners are trained in Western Acupuncture. See the meet our team page.
Do you do manipulation?
Yes, all practitioners are very advanced and have postgraduate qualifications in manipulation and all other manual therapy techniques
Are you covered to treat people with medical insurance?
Yes, we are registered with:

  • Bupa
  • AXA PPP
  • Aviva
  • Rehab works
  • Med Ccare
  • Healix health services ltd
  • Pru Health
  • Simply Health
  • BCWA
  • WPA
  • Cigna healthcare
  • Angel and Bowden
  • Aviva health uk ltd
  • CS health care
  • General and Medical
  • Westfield Health
  • IPRS
  • The Treatment network
  • Physio Link
Will you give me a discount?
We are sorry, but The Back and Body Clinic are already very competitively priced. They are very highly qualified and experienced practitioners unlike lots of other Clinics who take on inexperienced staff and so their price is already very low based on the quality of care you will receive.
What is Physiotherapy/Osteopathy?
Physiotherapy and osteopathy combine a thorough understanding of human anatomy, biomechanics (human movement) and pathology (human injury and disease) to accurately diagnose your condition. The treatment and rehabilitation aims to help restore movement and function to enable you to return to previous levels of function and achieve your goals – from returning to work to high level sport.
What happens during Physiotherapy/Osteopathy?
  • Assessment – First we will take a detailed history of your complaint, we will then do a physical examination where we will complete a variety of tests including range of movement, muscle strength and joint tests.
  • Diagnosis – We will explain the diagnosis to you in a way that you understand. We will discuss your treatment options with you and give you an estimation of how long it will take.
  • Treatment  – This may consist of a variety of hands-on techniques including mobilization, manipulation, spinal realignment and deep tissue massage. Acupuncture and electrotherapy are also available.
  • Rehabilitation – You will be given a rehabilitation program that is tailored to your needs and progressed to enable you to achieve your optimum health and fitness.
  • Injury  Prevention – Restore and optimise function and prevent recurrence where possible.
Who is Physiotherapy/Osteopathy for?
Whatever your age, choice of lifestyle or sporting activity, therapy can help you overcome your pain or injury.  Self-referral has been proven to reduce the amount of time people are off sick and early intervention can be vital to prevent an acute problem becoming chronic.
Why come to the Back and Body Clinic?
We are highly skilled practitioners with advanced postgraduate qualifications and many years of experience. You can therefore be confident of an accurate diagnosis and optimal treatment. We are experts in the treatment of back pain, neck pain and many other common or complex complaints.

We offer a complete package of care and focus on getting to the cause of your problem. Our objective is to get you better as soon as possible so that you can resume your normal activities and get on with your life. Our emphasis will be on ‘hands-on’ treatment and subsequent rehabilitation so you can build on the improvements you make from your treatment with us.

We offer a professional, yet personal and friendly service; everything will always be fully explained to you and we will go the extra mile to help.

What conditions do we treat?
Here are some of the most common conditions we see:

  • Lower back pain
  • Neck pain
  • Sports Injuries
  • Whiplash
  • Headaches
  • Sciatica
  • Repetitive Strain Injuries
  • Arthritis
  • Frozen Shoulder
  • Occupational Injuries
  • Prolapsed Discs
  • Joint Pain
  • Post-Operative Rehabilitation

This list is not exhaustive and we would be happy to assess you for any pain or injury.

What is the Back and Body’s Privacy Notice?

PRIVACY NOTICE

Here at The Back & Body Clinic we take data protection and your privacy seriously and we will only use your personal information to administer your records and account so that we can provide you with the services you have requested from us.

We will not share any of your personal details with any third party.

We will store your Personal Information on our practice management software, exercise software and secured electronic file storage which is all compliant with GDPR.

We take security seriously and take reasonable steps in order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Your records will be stored indefinitely for legitimate business purposes to include: availability of accurate historical clinical records in the event of future treatment episodes, medico-legal evidence, clinical record analysis for clinical improvement and managing the clinic’s and therapist’s performance.

All patients have a right to see a copy of their treatment records. Requests must be made in writing and processed within 40 days (please note a fee may apply).

For further information please contact our Data Protection Officer: Kelly Whitehouse

Kelly@backandbodyclinic.co.uk

 

What is the Back and Body’s Privacy Notice for Job Applicants?

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, as prospective employees of our Company, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

A. DATA PROTECTION PRINCIPLES

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

  1. processing is fair, lawful and transparent
  2. data is collected for specific, explicit, and legitimate purposes
  3. data collected is adequate, relevant and limited to what is necessary for the purposes of processing
  4. data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
  5. data is not kept for longer than is necessary for its given purpose
  6. data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
  7. we comply with the relevant GDPR procedures for international transferring of personal data

B. TYPES OF DATA HELD

We keep several categories of personal data on our prospective employees in order to carry out effective and efficient processes. We keep this data in recruitment files relating to each vacancy and we also hold the data within our computer systems, for example, recruitment logs.

Specifically, we hold the following types of data:

  1. personal details such as name, address, phone numbers;
  2. name and contact details of your next of kin;
  3. your photograph;
  4. right to work documentation;
  5. information gathered via the recruitment process such as that entered into a CV or included in a CV cover letter;
  6. references from former employers;
  7. details on your education and employment history etc;
  8. driving licence;
  9. criminal convictions.

C. COLLECTING YOUR DATA

You provide several pieces of data to us directly during the recruitment exercise.

In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references or credit reference agencies.

Should you be successful in your job application, we will gather further information from you, for example, your bank details and next of kin details, once your employment begins.

D. LAWFUL BASIS FOR PROCESSING

The law on data protection allows us to process your data for certain reasons only.

The information below categorises the types of data processing we undertake and the lawful basis we rely on.

Activity requiring your data Lawful basis
Carrying out checks in relation to your right to work in the UK Legal obligation
Making reasonable adjustments for disabled employees Legal obligation
Making recruitment decisions in relation to both initial and subsequent employment e.g. promotion Our legitimate interests
Making decisions about salary and other benefits Our legitimate interests
Making decisions about contractual benefits to provide to you Our legitimate interests
Assessing training needs Our legitimate interests
Dealing with legal claims made against us Our legitimate interests
Preventing fraud Our legitimate interests

 

E.FAILURE TO PROVIDE DATA

Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract of employment with you. This could include being unable to offer you employment, or administer contractual benefits.

F. CRIMINAL CONVICTION DATA

We will only collect criminal conviction data where it is appropriate given the nature of your role and where the law permits us. This data will usually be collected at the recruitment stage, however, may also be collected during your employment. We use criminal conviction data to determine your suitability, or your continued suitability for the role. We rely on the lawful basis of Legal Obligation to process this data.

G. WHO WE SHARE YOUR DATA WITH

Employees within our company who have responsibility for recruitment will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processing in line with GDPR.

Data is shared with third parties for the following reasons:

Nominated References (former employers) in line with our recruitment process

DDC (CRB) a legal obligation to work with patients under 18

We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

We do not share your data with bodies outside of the European Economic Area.

H. PROTECTING YOUR DATA

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.

I. RETENTION PERIODS

We only keep your data for as long as we need it for, which, in relation to unsuccessful candidates, is six months to a year.

If your application is not successful and we have not sought consent or you have not provided consent upon our request to keep your data for the purpose of future suitable job vacancies, we will keep your data for six months once the recruitment exercise ends.

If we have sought your consent to keep your data on file for future job vacancies, and you have provided consent, we will keep your data for nine months once the recruitment exercise ends. At the end of this period, we will delete or destroy your data, unless you have already withdrawn your consent to our processing of your data in which case it will be deleted or destroyed upon your withdrawal of consent.

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data and there will be no consequences of withdrawing consent.

If your application is successful, your data will be kept and transferred to the systems we administer for employees. We have a separate privacy notice for employees, which will be provided to you.

 JAUTOMATED DECISION MAKING

Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

K. YOUR RIGHTS

You have the following rights in relation to the personal data we hold on you:

  1. the right to be informed about the data we hold on you and what we do with it;
  2. the right of access to the data we hold on you. We operate a separate Subject Access Request policy and all such requests will be dealt with accordingly;
  3. the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’;
  4. the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
  5. the right to restrict the processing of the data;
  6. the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
  7. the right to object to the inclusion of any information;
  8. the right to regulate any automated decision-making and profiling of personal data.

In addition to the above rights, you also have the unrestricted right to withdraw consent, that you have previously provided, to our processing of your data at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.

If you wish to exercise any of the rights explained above, please contact Kelly Whitehouse, Practice Manager.

 L. MAKING A COMPLAINT

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

M. DATA PROTECTION COMPLIANCE

Our Data Protection Officer is:

Kelly Whitehouse
kelly@backandbodyclinic.co.uk
01604 875950/01604 493066